Refund policy

Last updated: September 29, 2026

We want you to feel good about every order. Because our products are consumable food items (coffee beans and related products), our return and refund policy is built around food safety, while still protecting you if something arrives wrong or damaged.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, contact us within 3 days of receiving your order at worthwhilecoffee@gmail.com, including:

• Your order number
• A photo of the item(s) received
• A description of the issue

We will review each case and offer a replacement, store credit, or refund, at our discretion, once the issue is confirmed.

Non-Returnable Items

Because our products are consumable, we are unable to accept returns of coffee, coffee-based products, or gift sets once opened, unless the item is defective or damaged on arrival. This is standard practice for food and beverage products and helps us maintain quality and safety for all customers.

Refunds

Once approved, refunds will be processed back to your original payment method within 5–7 business days. For Cash on Delivery orders, refunds will be issued via GCash or bank transfer.

Order Cancellations

Orders can be cancelled or modified within 12 hours of being placed, provided they have not yet been prepared, fulfilled, or shipped. Once an order has been prepared, fulfilled, or shipped, it can no longer be cancelled or modified.

Gifts

If a gift box or gifting item was received damaged, the same process above applies — the recipient or purchaser may reach out to us directly.

Contact Us

worthwhilecoffee@gmail.com | (0905) 404 1369 / (0920) 680 6206